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Radio Project






Radio and Paging Coverage

Posted by on Friday, May 18, 2007 (EST)

A brief explanation of the rollout and radio coverage issues.

When the Lebanon County radio project was first designed it included computer models (computerized models) that recommended locations for antennas and proposed coverage.  While these models are accurate to some degree they do not depict life in the real world.  The only way to know for sure is to roll out radio users and find out.

The rollout of our radio system has been slow and methodical.  It started by using the Lebanon City Police since they already had a functioning radio system as a backup and were only going to be operating from our southern system.  This made trouble shooting and reliability easier.  This rollout was considered a success and the only real problems that developed were issues with their new dispatch console and training.

The next step was with the County Police units.  The goal was to expand our geographic footprint and test both the north and the south radio systems.  This resulted in the discovery of some hardware problems that caused dropped calls (which have since been resolved) and the identification of some coverage issues.  It was readily apparent that in the southern end of the county (Spring Hill acres and south) coverage was not acceptable.  Last fall a new tower site was added to our system on South Mountain. This site provides additional coverage needed as well as later interoperability into Lancaster County. This site is currently operational and after we get the radios in the field reprogrammed to recognize this site will provide significant increases in coverage, hopefully into South Londonderry Twp..  A new paging base was also added to our system to add additional paging reliability.

Another area of concern that developed was the Annville area.  Annville sits geographically lower than a lot of the county and as such it is difficult to provide reliable paging and radio coverage (especially in-door coverage).  Police units in this area have depended on their own repeater system located at the Annville Cleona High School for several years to provide increased communications.  This problem has been identified and currently we are committed to adding another tower site to our system.   After considering several locations, the Lebanon Valley College proved to be an ideal spot.  We have been in negotiation with the college for several weeks and they have been very supportive of a radio site on their property. We are currently waiting for microwave studies to come back so that we can choose the most suitable site.  Microwave radio is used to connect different tower sites and radio equipment but microwaves must have a line of site shot between them, therefore the placement of the microwave dish is extremely important.   The college also has some climate controlled space and back up generator power.  We are currently investigating these possibilities and if the college has the capacity to host our needs or if we must consider our own space and generator.  I expect these decisions to be made within the next few weeks. 

A third location of concern within the county was in the eastern part, notably in the Millcreek Twp. area.  Police units in this area have depended on their own in-vehicle repeaters for communications as the old low band system was not reliable in this part of the county.  After months of looking for solutions to this problem it was determined that the county would need another “stand alone” site on our system. We recently located an excellent site to provide the needed coverage. The site is owned by COMCAST and we are currently negotiating with them to use this site for an additional radio and paging site.  This site will significantly increase radio communications where we need it and add an additional paging base for increased reliability. COMCAST has been a very good neighbor to Lebanon County and is working closely with us to provide the support necessary in a timely manner.

I will provide updates on these sites as we go on with the project. 

It has been asked about the costs of additional sites on our system.  In the original design proposal, computer models were used to generate coverage maps for the county.  While these coverage maps are generally accurate, they are not perfect.  The coverage map for Annville did show some areas of concern  mostly on the western end.  The coverage map for Spring Hill Acres also showed areas of concern.  Until you go to real world testing the extent of these coverage issues is not known.  If one of these areas turns out to be in a wooded area with no property or in the middle of a field, perhaps we would not want to spend additional tax payer money on these coverage issues (just in case we need it).  That however has not been the case.  The areas listed above involve a significant population and a significant part of our emergency services.  They must be and are being addressed.  While M/A-COM has donated a significant amount of money to these additional sites there will be a cost to the tax payer.  Unfortunately the end costs of these improvements are not known at the current time.

Daniel Kauffman

Director

Lebanon County Emergency Management

 


Comments:

Radio Project
By semrich on Friday, July 20, 2007 (EST)

A few questions of my own.

 

1.  Are the antenna locations in accordance with the results of the computerized models that were generated at the beginning of this project?

 

2.  Who went ahead with the rollout of this system with known poor coverage areas, that included a significant portion of the emergency services area being impacted?

 

3.  What type of Service Level Agreement (SLA) was provided by M/A COM to provide technical support and resources.

 

4.  What redundancy is built into the EDACS system?  How will an unexpected lightening strike to a key part of this system or a fiber and/or copper cut impact the operability of EMA and the critical communications services they provide?

 

5. Finally, just how many citizens know of this web page and the posts of May 17th and 18th?  These issues should have been addressed (in my opinion) in the Daily News.  How are the tax payers going to feel when our taxes are raised for additional cost to a system that is spotty at best.  Anyone with a little research can find that M/A COM and the EDACS system has had issues for years.  I would also like to know what "Itchy" is.  I have been monitoring the dispatch pages for the past couple of months and have noticed "Itchy" going critical.  The last case was on the 17th of this month for 3 minutes and 22 seconds.  How does this impact the communications capabilites of EMA?

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Reply to semrich
By Daniel Kauffman on Monday, July 23, 2007 (EST)

 

 

 


#1   The system is installed according to the (computerized) models.  These models (Raptor) showed some places that may have presented coverage issues, but until you actually put radios in the field you don’t know to what extent.  If these areas are in the middle of a cornfield with nothing around but farmland it may not be wise to spend millions of taxpayer’s dollars over building a system.  The more intelligent and cost effective way to accomplish this is to provide basic coverage needs and then evaluate where you need the fill in locations and how many channels you need to support this. No computer generated model is ever 100% accurate. Just watch the weather channel as it changes from day to day.

 

#2   Your comment about going ahead with a rollout with known poor coverage areas and its impact on emergency services is not an accurate statement or position.  As stated above we did the best studies we could do, installed equipment according to engineers oversight and proceeded to test the system for weaknesses.  We identified one area early on which is being rectified by a stand alone site on South Mountain. The poor coverage in Annville was not predicted but readily identified and is also being addressed by adding an additional stand alone site for both paging and radio. A second problem area is the Millcreek area and very eastern portions of the county.  That is also being addressed with a stand alone site on Eagles Peak.  I believe that we have been very responsible in the way this project has been rolled out.  The only other way would have been to spend a few million more dollars up front and put sites in areas that we may not have needed, that would have been a huge waste of taxpayer money.  Just for the record, a large number of police, fire and ambulance companies have used their own in house repeater systems because the old low band system was not reliable.  These systems were just a band aid for the low band radio users and for the most part were paid for by the individual agency or possibly grants. 

 

#3   We have a contract and service agreement with M/A –COM which is much too lengthy to discuss here.  The bottom line is that they are responsible for providing a level of guaranteed coverage (most places 95%) which is pretty standard. They also are responsible for a full year of warranty coverage on the entire system including radios which only begins when we sign off on the project.

 

#4   The EDACS system has significant redundancy built into it.  The sites are capable of operating even with the loss of individual transmitters and or microwave shots.  We could even afford to loose several individual sites entirely and while coverage would be compromised (portable radios would be the most affected), we would still have mobile communications in most parts of the county. In the case of a catastrophic failure the system will go into by-pass.  All the sites would shut themselves down except for two main, high profile sites that would continue to operate individually.  As a side note all of our sites are completely independent of any public utility and can function stand alone for a minimum of thirty days without any intervention. We are not dependent of any copper or fiber to sustain the system.

 

#5   If I misread the tone of your comments you have my apologies, but it certainly feels to me that you are simply not pleased with the selection of vendors for this project.  I will not engage in any argument or name calling of any vendor.  Radio waves are radio waves with no regard to the manufacturer of equipment.  The coverage issues that we are addressing are related to topography and not the quality of equipment or vendor.  To insinuate that we have chosen an inferior product is just plain inaccurate. If one chooses, one can do research and find “dirt” to argue any position you like.  I do not wish to engage in the argument over which is better, the Ford or the Chevy.  I did considerable “research” prior to recommending a system to the commissioners, including site visits to other EDACS installations with agencies that have used it for years and are very pleased with the performance.

I put this information on the web site to help people including first responders understand what is going on and the status of the project.  I did this as a service not because I was bored with nothing else to do.  In addition I have met with numerous police, fire and ambulance agencies a number of times over the past three years. I have attended chiefs meetings, update meetings with the commissioners, in which M/A-COM was present to answer any questions as well as fielded hundreds of phone calls and emails. I also have participated in any request from the news organizations (which have been multiple).  I feel that a significant effort has been expended by us to keep people “in the loop”.  Despite all these efforts there are some who seem to have questions, just plain want to be critical or perhaps want others to believe that there is something to hide.  That is the purpose of this column, to make sure that information is available to all.

 

Please do not get concerned with “Itchy”.  It is simply an in house computer server for our office and the dispatch page you refer to goes to our in house IT person when resources on that server drop or there is some kind of connectivity issue.  It has no impact on communications in Lebanon County. 

 

djk

 

 

Reply to this Comment

Radio Project
By semrich on Tuesday, July 24, 2007 (EST)

1. What is the status of the Lebanon Valley College site?  It is my understanding that LVC is not going ahead with this.  Since the turn-up of the Spring Hill Acres site last fall, have the radios been re-programmed and if they have, do they provide coverage into South Londonderry Township?  What is the estimated turn-up date of the Millcreek site?  Are tower locations public knowledge?

 

2.  In regards to contracts!  Does the county have maintenance agreements and contracts for the toweres, antennas, shelters, batteries and back-up power sources?  What is the battery life cycle on the EDACS system?  What is the fuel capacity and run times for back-up generators?  Are all of the sites supplied with back-up power sources?

 

3. System redundancy!  Your statements "The sites are capable of operating even with the loss of individual transmitters and or microwave shots", "We could even afford to loose several indivdual sites entirely" with compromised coverage, "we would still have mobile communications in most parts of the county" and "In the case of catastrophic failure the system will go into by-pass.  All the sites would shut themselves down except for two main, high profile sites that would continue to operate individually".  This all sounds great, however, was this tested?  Was the system verified to actually operate in this capacity, or is this the position of M/A COM.  What happens when one of those "high profile" sites has the catastrophic failure?

 

4.  Where and what EDACS locations and agencies did you visit?  Did any of these locations have any negative comments about the system?  What other systems did you "research" in the selection process of the radio project?

 

For the record, I do not have an issue with the vendor that was chosen.  My issue is the Radio Project in general.  You are tasked to provide mission critical and time sensative communications.  This is the nature of your profession.  It appears that this project is not only going to be over budget but not delivered on time.  If the system still needs to be tweaked and the bugs worked out, what is being done by LEMA?  What is M/A COM providing to rectify this issue?  Has the M/A COM TAC been consulted?  Have trouble tickets been opened up with M/A COM?  What technical support DOES M/A COM provide prior to system sign-off?  One would thing, if the system still has issues, M/A COM technical personnel should be in your hip pocket until resolved.

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reply to semrich:
By Daniel Kauffman on Thursday, July 26, 2007 (EST)

1/   We are still talking to the college. They have offered to put us on top of the dorm building west of Rt. 934.  I am in the process of evaluating that site as it is not has high as we would like from a microwave perspective.  I am also looking into a couple alternate sites.  Finding a site is not hard but finding one that is not too high profile that would cause timing  problems is tricky. I personally have tested the South Mountain site with good results.  We have not officially turned that site up yet because we had to change a couple frequencies around which requires us to bring radios back in for programming.  As far as Millcreek, the equipment is ordered and available, it is a matter of actually signing the contract which I anticipate will be this week or next.  You can actually look up most any tower locations on the FCC web site.  I personally would not like to publish that information any more than I have to only for security reasons.

 

2/   We have three sites that we own, the remaining five we lease space from different companies.  We have renewable contracts with them but it would be my long term hope that we can someday replace those sites with our own equipment to save that long term lease costs. Batteries, UPSs, generators and such all under a one year warranty which begins when we sign off on the project. The only batteries involved are in the UPS and generator which is tested and serviced regularly. Portable radio batteries have been another issue that we addressing with M/A-COM. We have our own in house technicians to do routine maintenance.  Generators are tested weekly. All sites are stand alone.  They can support them selves for about thirty days or longer if necessary. This is only restricted by the ability to can get diesel fuel to the site. 

 

3/   Regarding your system redundancy questions, in fact we have tested it.  We have had the system in by-pass on a couple of occasions.  We have not tested the precise coverage by-pass gives us but I will tell you that the high profile sites we have designated provide the county with reasonable coverage on other radio systems already in place.  Redundancy is very expensive and you must be practical but there are still fall back plans.  One is that we currently have standalone backup radios in the communications center that are pointed towards specific towers which would provide additional redundancy. We could shut down the EDACS switch and still communicate through individual towers.  In addition to this, every radio in the field has twelve conventional frequencies in them for use outside the system or in the case of a really catastrophic system failure. They can communicate with each other as well as the communications center in conventional mode. Our current old conventional radio system has virtually no backup without manually changing to a different tower site or physically replacing a radio at a site. A significant improvement and I believe a practical cost effective redundant fall back position.

 

4/   EDACS is used by numerous agencies:  Cherry Hill, New Jersey – Egg Harbor, New Jersey – Middlesex County, New Jersey – Atlantic County, New Jersey.  In addition there are numerous classified installations in the military. The US Navy is using EDACS on their ships.  We actually visited Atlantic County and toured one of their sites. Atlantic County was very pleased.  They have actually combined a number of smaller EDACS systems into one. They actually  assisted us with designing our LID and GID structure.
Lebanon County had a consultant that provided a report of various systems including Motorola, EF Johnson and MA/COM.  Our system was chosen based on the needs of our county and cost effectiveness of providing analog voice, digital voice and data on a single system. They were also willing to include digital paging with the system.

Early on I formed committees including fire, police and ambulance first responders to design talk group structure and radio personalities.  The first responder public has had input into this project from day one.  Yes, there are some who are not happy with the decisions made. I will never be able to satisfy everyone, but the feedback on radios that I have in the field now is generally positive with the exception of Annville.

I am sorry that you have an issue with the radio project.  It is absolutely critical for Lebanon County to improve our county wide communications ability.  Much of the equipment we rely on now dates back to the sixties.  Some is becoming difficult and expensive to support.  Some of the delays in rollout were the result of months of negotiation with vendors over tower space and or constructing sites.  Some small design changes were made to improve the system as we moved forward (like the addition of tower top amplifiers). We also suffered delays because of a lack of frequency availability and interference issues that had to be resolved with other users and the FCC.  We have had a MA/COM technician or two on site pretty much during the entire rollout process.  We have had a number of trouble tickets with TAC. Our techs and even myself have been to Lynchburg, VA and taken a number or training courses.  MA/COM is working very closely with us in addressing all outstanding issues.  I believe that we made good solid decisions that will result in a very reliable system county wide. Yes, it is a fact that it is taking longer than I had hoped or planned and there is no argument that adding sites to the original plan will cost more. I really don’t see how we could have done things any differently and regardless of the system chosen we would still have to address these issues. It sounds as if you have some radio background and as such I would be interested in your perspective but I would prefer to talk about those things in person.  If you have more questions feel free to call me or stop by the office.  

 

djk

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Radio Project
By semrich on Thursday, July 26, 2007 (EST)

Thank you for answering my questions.  I have a better understanding of the issues you faced with this project.  In deed I do have a background in telecommunications, 24 years in the business including 13 of those years in the United States Navy.  I have digital microwave, SatCom and UHF comms background.  The number one goal in this, as you well know, is the safety of the citizens and the first responders.  I appreciate your thoughts and feedback on my questions. 

 

sae

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